Customer Care


We currently offer two shipping methods:

Shipping Method Carrier Shipping Charge Order Processing Estimated Delivery
Standard Parcelforce Free Takes up to 72 hours (excluding Sunday) Order is delivered 2 to 4 business days after processing, pending availability and credit card verification.
Express DHL £10 Takes up to 72 hours (excluding Sunday) Delivery is guaranteed the next business day after processing when placed Monday-Friday before 13:00 (excluding holidays).

Due to legal restrictions, orders containing fragrances can only be shipped via Parcelforce standard ground service within the United Kingdom.

Please note: orders being shipped to remote locations will incur an extra charge of 15 GBP.

If you have questions, please contact our customer service team directly by email at or by phone at 00800 8008 TORY (8679) or (0)20 3667 2094

Shipment of Tory Burch Gift Cards

Gift cards are shipped separately, even when you purchase other merchandise as part of the same order. When your order includes only gift cards, they will ship free of charge by regular mail; regretfully shipment tracking is not available for Gift Card orders at this time. If you purchase a Tory Burch Gift Card along with other merchandise, our regular shipping rates apply for the shipping service level you select.

Refusal of Delivery

If you refuse delivery of any order you placed it will be returned to our warehouse. You will receive a refund for the merchandise, VAT, and shipping charges.