Customer Service

Online Services
 
CREATING AN ONLINE ACCOUNT

An account offers you a safe, easy and fast way to order. It also serves as a way to track your order and receive e-mails about your order. With a toryburch.co.uk account you can:

  • Save your shipping and billing information for a faster and easier checkout process
  • Check order status
  • Review your order history online
  • Save frequently used addresses in an address book
  • Create and manage a product wish list

Opening an account on toryburch.co.uk is easy. Simply click Opening an Account and follow the instructions.

You need to provide us only with your name and email address to open an account on toryburch.co.uk. If you choose, you may store other information for your shopping convenience. Any information you provide is kept secure and will never be sold to outside parties. Please see our Policies section if you have further questions.

TO RETRIEVE YOUR ACCOUNT PASSWORD

Please go to the My Account section and click on the Forgot Password link. Please enter the email address you used to sign into your account and we'll send you a temporary password to that email address. Once you have logged in using your temporary password, go to the Personal Data section of the My Account page and change your password to something you will remember.

WISH LIST

When you are shopping on toryburch.co.uk you may set up a Wish List to store items you would like to save but are not ready to purchase. Your Wish List saves items even after you leave our site so you can locate them in the future or email them to friends and family. You also have the option to mark your wish list as public so others can find your saved items.

To add items to your Wish List, while shopping choose the size and color of an item you would like then click the ADD TO WISH LIST button from the product page.

To guarantee access to your Wish List in the future no matter what computer you are on, you must have an account at toryburch.co.uk. To access your list in the future please log into your account using the MY ACCOUNT button.

Adding items to your Wish List does not guarantee availability.

GIFT CARDS

Tory Burch Gift Cards may be used online at toryburch.co.uk or at any Tory Burch Boutique, for a list of Boutique locations, click here

  • Tory Burch Gift Cards never expire
  • Gift Cards are non-returnable

We will replace lost, stolen or damaged Gift Cards only if you can provide the 19 digit Gift Card number found on the back of the card. We recommend you make a record of this number when you receive it and store it in a safe place. Please contact Tory Burch Customer Service or visit any Tory Burch Boutique for assistance.

For other questions, please contact Tory Burch Customer Service by phone at 00800 8008 TORY (8679) or (0)20 3667 2094 or by email at service@toryburch.co.uk

CHECKING THE BALANCE OF YOUR TORY BURCH GIFT CARD

You may check the balance of your Gift Card online by visiting the Gift Card information page. You may also check your balance at any Tory Burch Boutique.

EMAIL SIGN-UP

You may choose to receive regular toryburch.co.uk email updates, which include news about new products, events and special promotions. You do not need an account to receive email updates. Simply click the Join Our Email List link found at the top of every page. You may unsubscribe at any time by clicking the unsubscribe link found at the bottom of all email updates sent to you.

In addition, you can manage your email communication preference through your online account.

REPAIR POLICY

Tory Burch is happy to process a refund or replace a damaged item that resulted from a manufacturing defect (such as broken hardware) purchased from toryburch.co.uk.

If you believe that there is a defect in materials and/or workmanship, for fastest results you should return the item to the place of purchase. If you need assistance, please contact Tory Burch Customer Service by phone at 00800 8008 TORY (8679) or (0)20 3667 2094 or by email at service@toryburch.co.uk for instructions.

GIFT OPTIONS

Items can be packaged in our complimentary Tory Burch gift packaging for each delivery address. Each item will be gift boxed individually.

INTERNATIONAL ORDERS

At this time, orders placed at toryburch.co.uk can only be shipped within the United Kingdom. We are unable to process exchanges at this time.